Help Center
Get instant help with your eSIM activation and troubleshooting
Quick Help
Common issues and solutions
eSIM Activation Guide
Follow these steps to activate your eSIM
1
Check Device Compatibility
Ensure your device supports eSIM technology
✓ iPhone XR and later
✓ Samsung Galaxy S20+
✓ Google Pixel 3+
2
Purchase Your Plan
Select and purchase your eSIM plan
✓ Choose destination
✓ Select data amount
✓ Complete payment
3
Receive QR Code
Get your eSIM QR code via email
✓ Check your email
✓ Download QR code
✓ Save for later use
4
Scan QR Code
Use your device camera to scan the QR code
✓ Open camera app
✓ Point at QR code
✓ Follow prompts
Device Compatibility
Check if your device supports eSIM
iPhone
- iPhone XR and later
- iPhone XS and later
- iPhone SE (2nd generation) and later
- All iPhone 12, 13, 14, 15 series
Samsung Galaxy
- Galaxy S20 and later
- Galaxy Note 20 and later
- Galaxy Z Fold and Z Flip series
- Galaxy A series (select models)
Google Pixel
- Pixel 3 and later
- Pixel 4 and later
- Pixel 5 and later
- Pixel 6 and later
Other Devices
- iPad Pro (3rd generation) and later
- iPad Air (3rd generation) and later
- iPad (7th generation) and later
- iPad mini (5th generation) and later
Coverage Troubleshooting
Solutions for connectivity issues
No Signal
If you're not getting any signal, try these steps:
- Ensure you're near a port or coastal area
- Check if your device supports the local network bands
- Restart your device
- Remove and re-add the eSIM profile
Slow Data Speed
If your data is slow, try these solutions:
- Check your data usage - you may have reached your limit
- Move to a different location for better signal
- Disable other data connections
- Restart your device
eSIM Not Working
If your eSIM isn't working:
- Verify the QR code was scanned correctly
- Check if the eSIM profile is installed
- Ensure the plan hasn't expired
- Contact support if issues persist
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